Invoca, Inc.
UX Designer
AUG 2021 - MAY 2022
- Responsible for expanding features on the dashboard and reporting sections of the product
- Executed a heuristic evaluation to determine where inconsistencies were across the platform
- Evaluated accessibility issues within the platform and design system and helped create more accessible components
- Created prototypes to share across the company and customers of upcoming features
- Conducted usability testing to validate user pain points and possible solutions
- Helped facilitate interviews with potential senior talent
- Used user tracking and analytic tools to find unknown pain points and inform future solutions
- Illustrated and storyboarded complex issues to help stakeholders empathize with the user and understand how the solutions could help alleviate some user pain points
CBORD & Horizon Software International, LLC
Product Designer
AUG 2019 -AUG 2021
- Responsible for User Research, Information Architecture, Interaction and Visual Design, Prototyping, and Usability Testing across multiple products
- Independently designed across multiple teams and projects to create responsive designs and deliverables
- Collaborated closely with stakeholders across Cbord and Horizon to deliver B2B, B2C, and B2B2C solutions for healthcare, senior living facilities, higher education, and K -12 education
- Conducted research and used both qualitative and quantitative research to solve problems and design for users
- Conducted interviews to find future talent and team members
- Designed components and collaborated on the creation of a company-wide design system compliant with WCAG 2.1 standards
- Mentored intern designers on project workflows, wireframe construction, usability testing, and collaboration with stakeholders
- Created and coordinated a team-lead Lunch and Learn series
Qoins
UX Consultant, Designer, Researcher, and Writer
MAY 2019
- Led the design vision, set product timeline and direction
- Closely worked with the CEO and stakeholders to redesign the onboarding experience in order to increase conversion rates
- Reshaped the new information architecture schema and content strategy to improve trust and transparency with new customers
- Responsible for user research, testing, copywriting, visual design, prototyping, and interaction design
General Assembly
UX Researcher and Designer
MARCH 2019 - JUNE 2019
Full-time, project-based UX Design program that included 500+ hours of professional training and coursework over a 10-week immersive period. Developed a portfolio of individual and collaborative projects for mobile and web:
- Daily Bread - website for a food waste service using sprint planning
- Fernbank Experience- augmented reality navigation app for Fernbank Museum with a focus on interviewing stakeholders, product and interaction design as Project Manager
- Rhen’s Quest- microsite for Rhen’s Nest Toy Shop focusing on business values and goals, information architecture, site mapping, prototyping, competitive audits
- Chow Time - user-centered design of a mobile app utilizing interviews, wireframing, user flows, and usability testing
Past Experience
Georgia Dental Laboratory, Inc.
Lead CAD/CAM Designer
FEB 2016 - MARCH 2019
- Cross trained team members, monitored production of department, collaborated with department managers to improve processes and implementation of new SOP's for department
- Crafted dental restorations using scanners, design software, 5-axis milling machines, and 3D printers
- Consulted and helped plan cases with clinicians and staff
- Designed implant related full mouth reconstruction
- Gained experience in Posterior and Anterior aesthetic cases
Ruby Tuesday
Hostess and Server Assisstant
AUG 2014 - NOV 2015
- Greeted guests and escorted them to their table services
- Dedicated to positive customer relations by communicating delays, and offering additional services to keep patrons occupied and satisfied while waiting
- Organized reservations and pre-shift seating charts
- Courteous customer service and addressed customer complaints
